TERMS & CONDITIONS
please read our terms and conditions and book with us only if you are comfortable with the conditions.
thank you
DEPOSIT
- A $20 non-refundable deposit is required to secure your appointment slot.
- Slots are on a first deposit first serve basis as we are an appointment basis studio.
- Kindly prepare your deposit to secure your preferred appointment slot.
LATE POLICY
- Strict 10 minutes grace period. Kindly inform us in advanced if you are going to be late.
- More than 10 minutes late will result in forfeit of deposit.
- More than 10 minutes late we reserve the right to cancel your appointment if we have a tight schedule ahead.
- More than 30 minutes late, slot will be strictly cancelled.
RESCHEDULING/ CANCELLATION
- Rescheduling only allowed once.
- Any rescheduling or cancellations to be made 3 days prior to your appointment. >3days, $20 rescheduling fee applies.
>> Failure to do so will result in forfiet of deposit.
- Last minute MIA, deposit will automatically be forfieted and BLACKLISTED.
REWARDS/ DISCOUNTS
- Kindly state the promo you are applying upon booking.
(Especially limited edition promos as some are first come first serve basis)
- All promos are NON-STACKABLE.
- Discounts for eyelash extensions can only be used for new sets.
- Referral Promos to be claimed within 6 weeks.
- Please bring your loyalty card, stamps will only be given on your appointment day. Stamps will not be allowed to carry forward.
(Lost card = Restart)
EYELASH EXTENSIONS
- No damaged lash and previous lash lifts done 3 months prior to your lash appointment.
- DO NOT consume caffeine 4 hours prior to your appointment to prevent eye twitching and a comfortable lash nap.
- DO NOT come with eye makeup. ($5 Make Up Removals fee applicable)
LIABILITY & REFUNDS
JANILASH is not liable for any allergic reactions.
We strive our best to ensure 100% comfort during the process.
However, irritations and sensitivity are beyond OUR control.
Kindly request for a patch test (patch test fee applicable) if required and approach us for any queries.
STRICTLY no refunds. Kindly check that you are satisfied with the service before leaving and feel free to let us know if any corrections are needed.